First American Financial reviews

1651253518

Kat Campau

google

Hello Kat. We apologize for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. Our records indicate that on April 4, 2022, Q+Appliance LLC repaired your washer by replacing the bearings. If you are experiencing any additional failures with your washer, please inform us in order to dispatch a contractor to diagnose the failure. First American considers this pending.

1651857082

1

worst company ever. If a technician comes out and mis diagnoses the problem they will not let you have them come back out, you have to pay for another service request each time so you may be paying for things that are not even wrong. I have paid this for years and hardly use it and they are the worst ever. there is a reason they are not ranked very high and I just found out why.

1650942834

Lillian Welch

google

Hi Lillian, We would like to apologize for any inconvenience you may have experienced during the handling of this claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. Our records indicate you placed a claim for your washing machine not working properly. We dispatched independent contractor East Bay Appliance Repairs to diagnose. You called to request that East Bay Appliance Repairs arrive on their first-time appointment with parts to install, but you were advised that they would need to diagnose the failure first and then order any necessary parts for the potential repairs. Upon this explanation, you requested the claim to be closed. Subsequently, we have processed a reimbursement for your service fee cost and consider this claim closed.

1651520699

1

It was a waste of my time. I learned how to diagnose my washing machine, gave them the error codes. They were going to send some one to assess, but not bring any parts. I knew what needed to be replaced. Told the appliance repair what needed to be replaced and the error codes. They said they don't come with parts. They have to assess on their own. I don't have time to take multiple appointments off of work. I bought the $25 dollar part myself and replaced it myself. I saved myself time. My deductable would have been $85. In all, I saved myself $50 in total. My washer is now fixed, working just fine.

1653087200

Thomas Gallinetti

google

Thomas, Thanks so much for sharing your great feedback with us! We are thrilled to hear that we have been able to be there for you. We look forward to being there for you, should you ever need us again.

1653573072

5

First American is my first insurance company after buying my first home and it will be my last!! Super helpful and they are a standard of their own.

1653185049

Skaredy Kat

google

Thank you for taking the time to share your experience with us!

1653572960

5

It has been an amazing experience working with First American Home Warranty. All my encounters have been positive and all the staff have been helpful and informative. The vendors and service people have been competent and thorough when resolving our home repair issues.

1651715860

Lisa Stagg

google

Lisa, Thank you for your comments. We were unable to locate your claim with only the name provided. If you are still experiencing an issue, please reach out to us directly so we can assist.

1653056624

1

If I could leave 0 stars I would. This warranty company is a joke. We have been paying for it for 7 years. We have had issues with our AC for the last 4 of those. They keep repairing only minor things here and there but never fix the problem. We had someone come out a couple of weeks ago. His entire diagnosis was a lie. In short he said the issue was something that wasnt covered and we would have to pay out of pocket, almost $1k, to fix that just so he could complete the diagnosis to get to the part the warranty covered. We called FAHW, they told us we had to get our own tech to come out and give us a 2nd opinion, we did. We had now been without air for almost 2 weeksin Mayin Texas! Turns out we have a leak, the line was clogged, the condenser was frozen, and the evaporator coils need replaced. We went ahead with the refrigerant just so we could sleep! Called the warranty back and not only will they not reimburse us for the Freon (which is covered) but they will not fix anything else b/c the air is working. We would have to wait on the AC to break down again before they would do anything. Anything being send another tech out that would say the problem isnt covered so we would have to pay out of pocket. And further, everyone you talk to is in another country and you can hardly understand them and they read from a script so you are wasting your breath! Unbelievable! Cancelling this waste of my money!